IT Solution

CNS Computer Company

March 2011 - May Present

Maintain companies' network infrastructures and the availability of computer systems plus create user accounts and grant permissions Provide technical support and troubleshoot for premier/enterprise customer on windows servers and client operating system Configure users’ machines onsite and remotely based on their IT architecture setup Install LAN operating systems and maintain LAN Request database so users could submit and track problems Execute data migrations, reimage desktops and laptops, and mapped drives to backup the server Facilitate windows updates on production, disaster recovery and staging server Perform installation, configuration, upgrades and maintenance of Microsoft Windows Server 2008, 2012, 2016 Maintain Active Directory Infrastructure, File Server and Print Server Configure and manage TCP/IP, DHCP, DNS, Active Directory and ADC Develop and implement secure solutions for system users, GPOs and security policies Carry out installation and knowledge of virtualization software like Microsoft Hyper-V Resolve customer complaints by investigating problems, developing solutions and preparing reports for future reference Stay up to date with new technologies to provide consultancy and work with clients to understand requirements Guarantee an effective optimal utilization of all departmental resources

Technical Support Specialist

ICC Conpany

March 2009 - December 2010

Manage technical operations at Menajet Airline Company s.a.l – Rafic Hariri International Airport from June till September 2009 and American University of Beirut (AUB) from March till April 2009 Provide technical support to clients while adhering to clients' rules and regulations Plan and implement Infrastructure and LAN Security Projects for medium and enterprise level companies Maintain servers, computers, printers, and scanners plus provide solutions with high level technical support Establish servers and perform hardware and software configuration including RAID, Active Directory, MS Exchange and MS ISA

Technical Engineer

SITI Company

January 2007 - December 2008

Take care of the company's system as a system administrator and instructor Respond to staffs' inquiries regarding technical issues to keep their work flowing smoothly

Instructor

ACT College

January 2004 - July 2006

Provide participants with Microsoft and CompTIA Courses Teach them the correct techniques and tips on handling systems in large companies Introduce different software and their uses

Computer Network Technician

CCT Company

January 2003 - April 2006

Design and install computer networks plus perform troubleshooting tasks Schedule updates and carry out regular backups Provide the necessary support to staff

technical Support

Rafic Hariri University Hospital

January 2005 - April 2005

Network Support and Help Desk

Bachelor of Science in Computer Science

AUFH

Awarded: 2008

Microsoft Certified Systems Engineer

Microsoft Education

Awarded: 2003

Microsoft Certified Systems Administrator

Microsoft Education

Awarded: 2003

Microsoft Certified Trainer

Microsoft Education

Awarded: 2005

A+ Certified Professional

CompTIA

Awarded: 2002

Cisco Certified Network Associate

Cisco Education

Awarded: 2013

Google IT Professional

Coursera

Awarded: 2024

IBM IT Professional

Coursera

Awarded: 2024

IBM Cybersecurity Analyst

Coursera

Awarded: 2024

Google Cybersecurity

Coursera

Awarded: 2024

Cybersecurity for everyone

Maryland University

Awarded: 2024

Information Technology and Services Expert

Youview London University

Awarded: 2024

Microsoft IT Support Specialist

Coursera

Awarded: